Client Policies

🗂️ Client Policies

Thank you for choosing Nail Doctor Unblemished. Please read all policies carefully. By booking an appointment, you agree to the following terms:

🔹 1. Deposits

  • Deposits are 50% of your service total.

  • Deposits are NON-REFUNDABLE and NON-TRANSFERABLE.

  • You may rebook one time within the 48-hour cancellation window using the same deposit.

  • The remaining balance must be paid at the end of your service via cash, debit, or credit card.

🔹 2. Booking & Scheduling

🗓️ Appointments
All appointments must be booked online at least 24 hours in advance.
A $15 concierge fee applies to phone bookings.

💳 Deposits & Photos
A 50% deposit and consultation photos are due within 24 hours, or the appointment will be canceled.
Photos must show feet without polish for proper assessment.

⏰ Availability
Availability is limited — please book early.
A $100 after-hours/same-day fee applies to last-minute requests.

💅 Add-Ons & Polish Policy
Enhancements such as toe polish, gel, or lacquer must be booked as an add-on.
We do not specialize in nail art — our focus is on healthy skin and nails.

💎 Polish is now a $15 add-on and must be selected at the time of booking.

🚫 No Guests or Children
To maintain a calm, professional experience, no additional guests or children are allowed.

📞 Need Help Booking?
For guidance or quick responses, text or call 314.710.1211.

🔹 3. Rescheduling, Cancellations & No-Shows

  • There is a 15-minute grace period for appointments. After 15 minutes, your appointment will be canceled and your deposit forfeited.

  • All cancellations or reschedules must be made via the website at least 48 hours before your appointment.

  • Failure to cancel/reschedule within 48 hours online will result in deposit being forfeited, and you will be unable to book again.

🔹 4. Mobile Concierge Policy

  • Mobile concierge services are a flat rate of $100 within a 30-mile radius.

  • Services must total $100 or more to qualify for mobile visits.

  • Clients must be non-mobile (unable to travel) to be eligible for this service.

  • Polish and other cosmetic options are not offered during mobile concierge appointments.

🔹 5. Identity Verification Policy

  • A valid photo ID may be requested at the time of booking or service.

  • This verification step is in place for safety and security.

  • All client information is kept confidential.

🚫 No Third-Party Bookings

  • Appointments must be booked only for yourself.

  • Booking under your name for another person is not permitted.

📌 Important Notes

Failure to follow these policies may result in cancellation or refusal of service. Please contact us if you have any questions or need assistance.

Thank you for choosing Nail Doctor Unblemished — we look forward to serving you!